CivicPay Pad

CivicPay Pad Credit Card Terminal Setup

Springbrook now supports organizations that want to use point-of-sale credit card terminals to process credit card payments directly in Cash Receipts with our CivicPay Pad solution. In order to activate this functionality, organizations need to implement CivicPay, Springbrook's standalone payment processing solution, and complete the setup steps outlined below.

 

 

Step 1: Contact Springbrook and request a CivicPay implementation.

 

  • The first step in setting up CivicPay Pad is to contact the Springbrook Sales team to discuss CivicPay implementation schedules and service agreements. A CivicPay Project Manager will work with your organization to ensure a successful implementation.

 

 

Step 2: Set up CivicPay Pad on your network.

 

  • Once your CivicPay implementation is complete, you will receive your CivicPay Pad credit card terminals. These Pax A80 terminals will be shipped to you directly from Bluefin, Springbrook's credit card processing partner.
  • These CivicPay Pad terminals will arrive pre-configured to securely communicate with Bluefin's payment processing infrastructure. However, there are a few configuration steps that you must complete in order to connect CivicPay Pad terminals to your network.
  • Please download the Bluefin Client Implementation Guide for more information on how to set up your Pax A80 terminal. Your CivicPay Project Manager will assist you with this process.

 

Step 3: Set up the CivicPay Pad interface in Springbrook.

 

  • Once your CivicPay Pad credit card terminals are connected to your local network, you will need to configure Springbrook to interface with the terminals. Each workstation used to receive credit card payments must be configured.

 

  • Set up your CivicPay Pad terminals in CR Setup. Your CivicPay Project Manager will walk you through this process.
    • Open the Card Terminals tab on the CR Setup window.
    • Check the Enable Card Terminal Interface toggle.
    • Select a Terminal Pay Method from the drop-down list.
      • This will be the default payment method for all payments processed through CivicPay Pad. While existing payment methods will display in the drop-down menu, many organizations will choose to create a new payment method specifically for CivicPay Pad payments. Your CivicPay Project Manager will discuss this with you during implementation.
      • Pay methods are created and maintained on the Pay Method Maintenance window (CR> Maintenance> Pay Method). Click here for information on Pay Method Maintenance.
    • The CivicPay Token field will display a long series of alphanumeric characters that Springbrook will use to securely communicate with CivicPay. This value will be entered by the CivicPay team and should not be edited.
    • Click the Save icon once the setup is complete.

 

  • Set up a cash receipting workstation to work with CivicPay Pad.
    • Open the Station Maintenance window and select the station CivicPay Pad should be associated with.
    • The Terminal IP Address field is used to enter the static IP address assigned to the CivicPay Pad credit card terminal.
    • The Terminal Port field is used to enter the terminal port set up on the CivicPay Pad credit card terminal.
    • Once the Terminal IP Address and Terminal Port fields have been populated, use the Check the Connection icon to confirm the system can successfully communicate with CivicPay Pad. The connection test results will display in a pop-up window.