Getting Started

Using the Help Documents

This website provides information on Springbrook Software Version 7. You can locate a document on a specific process or window using the left-hand menu bar, or you can search the documents by topic (for example, "final an account") using the keyword search engine.

General information on the application

If you are looking for general information on the application, review the General Walkthrough document. The General Walkthrough document describes how to log into the application, navigate through the windows, modify your user preferences, and generate reports. The General Walkthrough document also contains links to related documents that provide detailed information on specific topics, such as the Jobs Viewer and View Reports window.

General information on a module

If you are looking for general information on a module (for example, the Utility Billing or Cash Receipts module), open a module overview document by clicking on a module on the left-hand menu bar (Click here for an overview of the Utility Billing module.) The module overview documents provide a basic overview of the module and contains links to documents that contain more detailed information.

General information on how modules interface

If you would like a general overview of how the modules in the application interface with each other, open the Interface Diagram page. The Interface Diagram page displays a matrix of the modules and how they interface, including a brief description of the interface.

Flowchart diagrams

There are also flowchart diagrams on many of the module index pages that display how batch processes within modules interface with one another. For example, open the PO module index page (click here) to view how the processes in the PO module interact, and how purchase orders become AP module invoices. The flowchart diagrams represent how the batches and modules within the application interface at a process level, not at a workflow level (for example, the PO module flowchart does not include information about how purchase orders are approved within departments).

Help Documentation Icons

Each help document on this website has five icons at the top of the page. Click here for a description of icons in the application.

• The Print icon is used to print the document that displays in the window. Clicking this icon will create a printer friendly version of the document that does not contain the menu bar or extraneous graphics.
• The Email icon is used to create an email that contains a hyperlink to a specific help document. For example, if you would like to email the link to a help document to a co-worker, or to Springbrook Support.
• The MS Word Export icon is used to create a Microsoft Word document of the help page. This allows you to export a help document to an MS Word file and customize it for use in creating internal process documents.
• Click the Customer icon to open the Client Services Center page of the main Springbrook website (www.sprbrk.com). The Client Services Center page is used to establish a Web Interactive connection with a Springbrook Support Specialist or Programmer, or view work order history.
• The Help icon is a link to this page.
• The Comment icon is used to send a comment about the documentation to Springbrook Software. Your comments will be used to improve the Version 7 help documentation, and are greatly appreciated. This form is only used to submit suggestions for how the help documents can be improved and should not be used to submit support questions. If you have questions about the application, please contact Springbrook Support. Click here for information on contacting Springbrook Support.