CM> Maintenance> Resolution Type
Summary
Resolutions are attached to completed issues on the Issue Maintenance window (CM> Issues> Issue Search> Open an issue> Resolution Type field). Resolution types can also be used to filter reports. The resolution type will display on the printed issue and the Issue Detail Report.
Related Links
Click here for information on Issue maintenance.
Click here for information on the Issue Detail Report.
Step by Step
1 View existing Resolution Types. 
- Open the Resolution Type window (CM> Maintenance> Resolution Type).
- The left section of the window will display all of the resolution types that have been created in the application. Select a resolution type in the left section of the window and the information attached to that resolution type will populate in the Maintenance section to the right.
- Highlight a resolution type and press DELETE or click the Delete icon
if you would like to delete a resolution type.- You cannot delete a resolution type that has been attached to an issue. If you try to delete a resolution type that is attached to an issue, an error window will display.
- Press INSERT or click the Create icon
if you would like to create a new resolution type. This will create a new line item in the left section of the window and the fields in the Maintenance section to the right will be enabled to enter the resolution type information.
2 Create or modify a Resolution Type.
- The Resolution Type field is used to create the resolution type code. The resolution type code can be up to 20 alphanumeric characters long.
- This is the only required field in the window. All other fields are optional.
- You will not be able to edit an existing resolution type field.
- The Description field is used to enter a description on the resolution type. The description can be up to 60 characters long.
- Press ENTER or click the Save icon
to save the resolution type.