TC> Maintenance> Comment Codes Maintenance

Comment Codes Maintenance

 

Summary

 

Comments are an optional feature that can be used to add comments to TC bills to track customer communications or customer service issues. For example, "06/15/23-Customer called regarding their past due balance."

 

Related Links

Click here for information on the Comment tab of the Bill Maintenance window.

 

Step by Step

 

1    Open the Comment Codes window (TC> Maintenance> Comment Codes). 

 

  • The Comment Codes window displays all of the comment codes that have been set up in the database.
  • Select a comment code and click DELETE to delete the selected comment code.
  • Select a comment code and click EDIT to open the Comment Code Maintenance window and edit the selected comment code.
  • Click the Create Comment Code button to open the Comment Code Maintenance window and create a new comment code.

 

2    Create a Comment Code. 

 

  • The Code field is used to enter a unique code for identifying the comment.
    • The Code field is limited to 10 characters and cannot be edited once the comment code has been saved.
  • The Description field is used to enter a more descriptive explanation of what the comment code is for or how it should be used.
    • The Description field is limited to 40 characters.
  • Click the Save button to save the new Comment Code.