Springbrook Cloud Hardware and Software Requirements

Springbrook provides a comprehensive list of hardware and software requirements. Each organization must confirm they meet the minimum requirements in order to ensure the application functions optimally.

See Springbrook Cloud Hardware and Software Requirements to download a PDF version of these requirements.

Springbrook also provides a list of suggested peripheral hardware, such as printers, bar code scanners, and cash drawers.

See Springbrook Peripheral Hardware Recommendations for details.

The following table lists the nominal workstation hardware and software requirements for a Springbrook Cloud implementation. This includes Springbrook Cloud, Springbrook web applications, and CivicPay Online.

Processor, RAM, Hard Drive	Notes	Internet Connection
Processor, RAM, and Hard Drive specifications must meet the recommended hardware requirements for Windows 10 Professional and Enterprise (64-bit).	Springbrook Cloud: .NET Framework 4.7.2 is required Springbrook Cloud should be accessed via a fully-up-to-date installation of the Microsoft Edge web browser. Microsoft Webview2 runtime component that provides improved security and user experience. Users will be prompted to install before launching Springbrook Cloud. Microsoft Office 2010, 2013, 2016, or Microsoft 365 (this is an optional installation component and is only used for some features). Springbrook Cirrus Workstations must be running the Cirrus Agent in order to work in Cirrus Cash Receipts. Click the following link to download, install, and run the Cirrus Agent. Download Cirrus Agent The Cirrus Agent is a desktop application that is a required install to use Cirrus Cash Receipts Cash Entry and Receipts or edit Stations. When running it provides a rest API that communicates with the Cirrus browser based application providing host information that facilitates the use of local peripheral devices like receipt printers, cash drawers, barcode scanners, and credit card terminals in Cirrus. Firefox is not a supported browser for Cirrus Cash Receipts Cash Entry and Receipts due to an incompatibility to communicate with the Cirrus Agent. Other modern browsers such as Safari, Chrome, and Edge are supported. Windows 8 is the minimum supported operating system for the Cirrus Agent. The Cirrus Agent requires a 64bit OS. Springbrook SAS Web Applications and CivicPay Online: Springbrook web applications, such as Employee Self Service and CivicPay Online, should be accessed via a modern, fully-up-to-date, TLS 1.2+ compatible web browser. Springbrook supports Edge, Chrome, Safari, and Firefox. You can validate your browser compatibility with TLS 1.2+ at https://www.ssllabs.com/ ssltest/viewMyClient.html	Internet connection with standard access to communicate on ports 80 and 443. IP 52.240.137.85 and IP 52.162.10.206 over port 443 added to the Intrusion Preventative Service and Gateway AV service for all firewalls and/or any security software and/or proxy settings. Note: The cloud application updates weekly. Sometimes the application is modified enough that it can trigger some AV software to identify it as malicious and either quarantine a file or prevent it from deploying all together. Certain firewalls (SonicWALL) have a specific setting for cloud based applications that sometimes needs to be adjusted. Springbrook recommends latency to cloud servers be no greater than 250 milliseconds. Springbrook recommends 3 Mb/s (megabits per second) be exclusively available for both upload and download bandwidth for the V7 application. Note:This requirement meets the average usage needs of five full-time users. Additional bandwidth may be required for additional users. It can be difficult to specify customer bandwidth because of the nature of the Internet and individual organization usage. Network latency, peering issues, bandwidth at upstream providers, users using their Internet connections for other uses than Springbrook, etc. all affect the perceived performance of the connection and the amount of bandwidth required to keep performance adequate. Springbrook recommends engaging a networking professional to help measure, allocate, and monitor appropriate bandwidth and networking resources.

Processor, RAM, Hard Drive

Notes

Internet Connection

Processor, RAM, and Hard Drive specifications must meet the recommended hardware requirements for Windows 10 Professional and Enterprise (64-bit).

Springbrook Cloud:

.NET Framework 4.7.2 is required

Springbrook Cloud should be accessed via a fully-up-to-date installation of the Microsoft Edge web browser.

Microsoft Webview2 runtime component that provides improved security and user experience. Users will be prompted to install before launching Springbrook Cloud.

Microsoft Office 2010, 2013, 2016, or Microsoft 365 (this is an optional installation component and is only used for some features).

Springbrook Cirrus

Workstations must be running the Cirrus Agent in order to work in Cirrus Cash Receipts. Click the following link to download, install, and run the Cirrus Agent. Download Cirrus Agent

The Cirrus Agent is a desktop application that is a required install to use Cirrus Cash Receipts Cash Entry and Receipts or edit Stations. When running it provides a rest API that communicates with the Cirrus browser based application providing host information that facilitates the use of local peripheral devices like receipt printers, cash drawers, barcode scanners, and credit card terminals in Cirrus.

Firefox is not a supported browser for Cirrus Cash Receipts Cash Entry and Receipts due to an incompatibility to communicate with the Cirrus Agent. Other modern browsers such as Safari, Chrome, and Edge are supported.

Windows 8 is the minimum supported operating system for the Cirrus Agent. The Cirrus Agent requires a 64bit OS.

Springbrook SAS Web Applications and CivicPay Online:

Springbrook web applications, such as Employee Self Service and CivicPay Online, should be accessed via a modern, fully-up-to-date, TLS 1.2+ compatible web browser. Springbrook supports Edge, Chrome, Safari, and Firefox.

You can validate your browser compatibility with TLS 1.2+ at https://www.ssllabs.com/ ssltest/viewMyClient.html

Internet connection with standard access to communicate on ports 80 and 443.

IP 52.240.137.85 and IP 52.162.10.206 over port 443 added to the Intrusion Preventative Service and Gateway AV service for all firewalls and/or any security software and/or proxy settings.

Note: The cloud application updates weekly. Sometimes the application is modified enough that it can trigger some AV software to identify it as malicious and either quarantine a file or prevent it from deploying all together. Certain firewalls (SonicWALL) have a specific setting for cloud based applications that sometimes needs to be adjusted.

Springbrook recommends latency to cloud servers be no greater than 250 milliseconds.

Springbrook recommends 3 Mb/s (megabits per second) be exclusively available for both upload and download bandwidth for the V7 application.

Note:This requirement meets the average usage needs of five full-time users. Additional bandwidth may be required for additional users. It can be difficult to specify customer bandwidth because of the nature of the Internet and individual organization usage. Network latency, peering issues, bandwidth at upstream providers, users using their Internet connections for other uses than Springbrook, etc. all affect the perceived performance of the connection and the amount of bandwidth required to keep performance adequate.

Springbrook recommends engaging a networking professional to help measure, allocate, and monitor appropriate bandwidth and networking resources.

The following table lists requirements and relevant information for application areas within a Springbrook Cloud application.

Application Area	Requirements and Information
Report Modification	Springbrook's Tableau analytics and reporting tool allows Springbrook Cloud users to build and run complex reports, charts, and graphs that pull data from multiple user-selected data base tables. Users can then share those reports across the organization.
Printer Support	Laser printers, which are compatible with Microsoft Windows and HP PCL 4, 5, or 6, are required for use with the Springbrook applications. For clients that generate large print jobs, additional memory for the printer may prove necessary. Although inkjet printers are very popular, Springbrook cannot guarantee their compatibility with our software and their use is not support. Dot matrix and line printers are not compatible or supported.
Hardware and Network Configuration and Maintenance	All operating systems are the sole responsibility of the client to configure, implement and maintain. It is the client's responsibility to accurately set up all peripherals to be used in conjunction with the operating system and the application software. This includes, but is not limited to, mapping the correct network path (as needed) and installing the correct print driver. Springbrook does not accept responsibility for poor performance due to incorrect or inefficient hardware, operating system software or network configuration. Because Springbrook's primary goal is to provide our clients with support for our applications, we highly recommend that a partnership be established with a network-proficient consultant. This will provide clients with the security and timely response to hardware and networking problems and will allow the Springbrook staff to provide assistance for software-related issues. Springbrook will assist clients in determining whether a problem is due to a hardware/network issue or a Springbrook application issue. Springbrook reserves the right to bill clients for any hardware and network assistance unrelated to our applications. This service is provided at our current hourly rate.

Application Area

Requirements and Information

Report Modification

Springbrook's Tableau analytics and reporting tool allows Springbrook Cloud users to build and run complex reports, charts, and graphs that pull data from multiple user-selected data base tables. Users can then share those reports across the organization.

Printer Support

Laser printers, which are compatible with Microsoft Windows and HP PCL 4, 5, or 6, are required for use with the Springbrook applications. For clients that generate large print jobs, additional memory for the printer may prove necessary.

Although inkjet printers are very popular, Springbrook cannot guarantee their compatibility with our software and their use is not support. Dot matrix and line printers are not compatible or supported.

Hardware and Network Configuration and Maintenance

All operating systems are the sole responsibility of the client to configure, implement and maintain. It is the client's responsibility to accurately set up all peripherals to be used in conjunction with the operating system and the application software. This includes, but is not limited to, mapping the correct network path (as needed) and installing the correct print driver. Springbrook does not accept responsibility for poor performance due to incorrect or inefficient hardware, operating system software or network configuration.

Because Springbrook's primary goal is to provide our clients with support for our applications, we highly recommend that a partnership be established with a network-proficient consultant. This will provide clients with the security and timely response to hardware and networking problems and will allow the Springbrook staff to provide assistance for software-related issues.

Springbrook will assist clients in determining whether a problem is due to a hardware/network issue or a Springbrook application issue. Springbrook reserves the right to bill clients for any hardware and network assistance unrelated to our applications. This service is provided at our current hourly rate.