SS> Utilities> Request/Install Service Pack

Request and Install Service Packs

 

Summary

 

NOTE: This topic applies only to organizations that install Springbrook on a local server. Springbrook Cloud users can ignore this topic.

Service packs are usually released every two weeks and contain a bundle of defect corrections to the application. This document explains how to request and install a service pack once it is available. Service packs will need to be installed separately for each application slot you have. However, you only need to request the service pack once to get the latest files.

 

Step by Step

 

1     Request the service pack. 

 

  • Log in to the Springbrook Application installed in the slot you would like to update.
  • Open the Request Service Pack window (SS> Utilities> Request Service Pack).
    • Enter the Email Address that will receive the service pack download email.
    • Click the Confirm icon .
  • Once the service pack is requested, you should receive an email that includes a link to download the service pack .zip file.
  • Open the email and click the download link. This will launch a web browser that displays the release notes for the service pack.
  • Review the release notes and click the I Accept These Changes link at the bottom.
  • Save the service pack .zip file to your computer.

 

2     Install the service pack. 

 

  • Log in to the Springbrook Application installed in the slot you would like to update.
  • Open the Install Service Pack window (SS> Utilities> Install Service Pack).
    • Enter the date and time that you would like the service pack installed. Springbrook recommends service packs be installed when no users are logged into the application.
    • Click the Service Pack field label and browse to the .zip file you saved in step 1.
    • Enter the Email Address that will receive the notification that the service pack installation is complete.
    • Check the Delete Service Pack after install toggle if this is the only slot being upgraded. If you plan on installing the service pack on another slot, confirm that this toggle is NOT checked.
    • Click the Confirm icon .
  • The service pack is now scheduled to install at the specified time.