Summary
Follow this process to create a queue. Queues are assigned to issues on the Step tab of the Issue Maintenance window.
Selecting a Queue allows the user to specify the departments that could initially take the service or code call, as well as the other departments that may handle individual pieces of a service or the code violation process.
Related Links
Click here for information on Issue maintenance.
Step by Step
to filter the displayed queues.
to remove a highlighted queue. You will not be able to delete a queue that is attached to one or more Issue Steps.
to edit the selected queue.
to create a new queue. This will open the Queue Maintenance window.
Click the Create icon to add a new user to the queue. This will open a list of users to select
from. The user information will display in the window.
The Administrator default user account cannot be assigned to queues.
The queue administrator functions as the user who received notice when there are errors or issues generated by actions created from that queue. The queue administrator will receive a Springbrook Messaging System message when AR invoices are deleted that have been created from issues processed in that queue.
To make a user the queue administrator, check the Queue Admin toggle.
If the Enable Queue Restrictions toggle is checked on the CM Setup window (CM> Utilities> Setup), only Springbrook users attached to a queue and designated as the Administrator will be able to attach that queue to an issue step.
To delete a user from the queue, highlight the user and click the Delete icon .
If you delete a user from a queue that is attached to an issue type, the issue type will update and remove the user from the queue. The issue type will not assign a new user to the step, you will have to go in and manually add a new user.
Open issues will not update with the deleted user.
Click the Save icon 
when complete.
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