CivicPay Online

One-Time Utility Payments in the Customer Payment Portal

 

Citizens can make one-time utility payments without creating a CPO account or without logging in to their CPO account. The one-time payment process is launched from the CPO login page by clicking the One-Time Payment button.

 

• Selecting Utility Payments from the One-Time Payment page opens the Pay My Utility Bill page.

 

• When making a one-time utility payment, citizens will be required to enter the Utility Account Number and Last Name or Business Name or House/Building Number as it appears on the Utility Billing account.

  • You can specify whether to require the Last Name or Business Number or to require the House/Building Number on the Payer page under My Agency> Settings. Click here for information on the Payer page.

• If a citizen does not enter this information accurately, they will be presented with a verification error message.

 

• After successfully entering the Utility Account Number and Name, the Payment page will open.

 

• Citizens will be required to enter their credit card information, enter and confirm an email address, specify an amount to pay, and click the Submit Payment button.

• After a successful payment is submitted, the Payment Confirmation page will open. From here, citizens can review the payment details or print the confirmation.

• Citizens are limited to six transactions, including declined payments, per account per day. If a citizen exceeds that limit, they will see the following error message:

  

  • NOTE: The "tomorrow" referenced in the error message is calculated in UTC time, so the reset time for your citizens will not correspond to midnight local time.