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Springbrook Help Center

Help Docs

Find info about every module and process

Custom Reports

Use Reporting and Analytics to create custom reports


Manage support cases and connect with other users

Set Up Users

Get your new hires up and running fast


Manage security policies to keep your data safe

Release Notes

See what was included in the latest Service Pack

Technical Requirements

Hardware, software and peripheral equipment

Enhancement Lists

See what's new in the latest Springbrook release

CivicPay Help Center

Documentation for CivicPay Center and CivicPay Online




Tired of processing online UB payments by hand?

Frustrated by inefficient import workflows for third-party online UB payment processors?

CivicPay Online is Springbrook's fully-integrated solution for processing online Utility Billing payments. This application provides all the security and accessibility your citizens demand while still providing the real-time integration and administration features your staff expects. Visit Meet CivicPay for more information.




Springbrook's new browser-based version of the Springbrook Cloud is now in public beta!

Cirrus offers the freedom, flexibility, and modern look of a browser-based application. But underneath this new exterior, Cirrus still provides the safety, security, and efficiency you expect from an industry-leading ERM system.

Visit the Cirrus Overview page to for more information on how to sign up.

Tips and Tricks


Get a jump on your calendar year-end processes. Check out W-2 and 1099 Tips.

It's almost time to submit your Affordable Care Act reports. For a full rundown of how to generate those reports in Springbrook, see Processing Affordable Care Act Reports.

Use Springbrook Online Applications to empower your employees. Help them manage HR tasks, request time off, submit timesheets, and update benefit information. See Employee Self Service for details.