CivicPay Online
Customer Payment Portal - Home
The new CPO Customer Payment Portal Home page is the landing page for your citizens after logging in. From here they can get a quick overview of their account balance and easily access other CPO pages.
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Citizens who manage multiple accounts through CPO can switch accounts via the Account drop-down menu that displays next to their user name at the top of the screen. The accounts will appear in numerical order.
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The Total Account Balance section displays the total balance on the account.
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Citizens can click the Pay Now button
to pay their total account balance amount on the Make Payment page. -
When citizens click the View My Bill button, they will be directed to the My Bill page. Click here for information on the My Bill page.
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When citizens click the View Account Activity button, they will be directed to the Activity page. Click here for information on the Activity page.
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The Total Account Balance section, View My Bill button, and View Account Activity button will not be displayed if the account has a credit balance. A credit balance message will display in their place.
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The Customer Address section can be expanded to display the Service Address associated with the citizen account.
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When citizens click the Sign Up for Auto Pay button, they will be directed to the Edit Account page.
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Please see Customer Payment Portal - My Profile for more information on how your citizens sign up for Auto Pay.
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Once a citizen signs up for Auto Pay, scheduled automatic payments or payment method messages will display at the top of the page.
