PR> Computer Checks
This document lists some common problems that might occur in the Computer Checks process and lists their possible solution. This document is meant to be a general guideline. The specific solutions to some of these problems will vary depending on how the Payroll module is used and implemented. Export this document to Microsoft Word and then modify the solutions if you would like to customize the document.
Click here to view the Quick Reference guide of the Payroll module.
| Problem | Where to Go |
| The accruals attached to an employee record are not displaying on the payroll check. | This problem could be caused by the accrual type attached to the accrual on the employee record. When accrual are attached to the employee record on the Employee Maintenance window (PR> Maintenance> Employee> Accruals), the accrual is attached to an accrual type. The accrual type determines if the accrued hours will display on the check. Use the Accrual Type Maintenance window (PR> Maintenance> Accrual Type) to make sure the accrual type attached to the accrual is set up to display on payroll checks. Click here for information on accruals and the Computer Checks process. |
| The accruals attached to an employee record are not capping correctly. | Accrual caps can be set up on the accrual record (PR> Maintenance>
Accrual) or on the employee record (PR> Maintenance>
Employee> Accruals tab). If an accrual is not capping
correctly, the cap may be set up incorrectly on the accrual record or on
the employee record. An annual cap may not be applied to an accrual correctly if the accrual has already been capped during the previous 60 days. |
| There are deductions or benefits attached to the employee record that are not displaying on the checks generated in the Computer Checks process. | Click here for information on how to get a deduction/benefit to display on a paycheck generated in the Computer Checks process. |
| There are pay codes on the Check Proof List that did not display on the Timecard Maintenance window (PR> Computer Checks> Timecards> Select an employee). | If there are pay code line items that display on the Check Proof List (PR> Computer Checks> Check Proof List) but not on the Timecard Maintenance window, they may be system generated timecard line items (for example, longevity pay or accruals paid out due to capping). System generated timecard line items display on the System Timecards sub-tab on the Timecards Maintenance window (PR> Computer Checks> Timecards). |
| The premium attached to an employee record is not being applied to a paycheck. | Premiums are attached to employee records using the Employee Maintenance window (PR> Maintenance> Employee> Premiums tab). A premium that is attached to the employee record will be added to a paycheck when a time card line item on the check uses a pay code that is attached to a premium. You can view the pay codes attached to a premium using the Premium Maintenance window (PR> Maintenance> Premium> Pay Codes section). If the premium does not display on the paycheck, the pay code may not be on the time card line item, the premium may not be attached to the employee record or the employee may not qualify for the premium based on the level breaks of the premium. For example, if the employee has only been employed for 3 months but the initial level break on the premium applies to employees that have been employed for more than 36 months, the premium will not be applied to the employee's paycheck. You can view the level breaks of a premium using the Levels section of the Premium Maintenance window (PR> Maintenance> Premium> Levels section). Click here for information on premiums and the Computer Checks process. |
| A timecard line item is being applied to the wrong workers' compensation code. | The workers' compensation code attached to a timecard line item can be pulled from several locations (the employee record, pay code, rate code or directly from the timecard line item). Click here for a summary of how the system selects which workers' compensation code is attached to a timecard line item. |
| The GL account that is being debited for the gross amount of a timecard line item is incorrect. | The GL account used to debit the gross amount of a timecard line item can be pulled from several locations just like the workers' compensation code (the employee record, pay code, rate code or directly from the timecard line item). Click here for a summary of how the system selects which GL account will be debited for the gross amount of a timecard line item. |
| A Computer Checks batch is pulling in the wrong default timecard from an employee record. | When an employee default timecard is attached to an employee record, you can attach the timecard to pay setting revisions, and you can attach timecard line items to timecard cycles. Click here for information on how the system selects which default timecard attached to an employee record will be included in a Computer Checks batch. |
| The Check Proof List is displaying an incorrect gross wage (MEDI, FICA, etc.) |
The MEDI or FICA gross could be incorrect if a pay code is not set up to affect the correct gross wage (PR> Maintenance> Pay Code> Gross to Increase section), or if the employee has reached a maximum set up on the employee record (PR> Maintenance> Employee> Deductions tab> Select the Medicare deduction> Annual Max, Lifetime Max field) or the deduction/ benefit record (PR> Maintenance> Deduction/Benefit> Calculation tab> Annual Maximum, Lifetime Maximum, or Salary Maximum fields). The salary maximum on the deduction/benefit record will limit the gross wages that will be used to calculate the deduction, the benefit and the lifetime and annual max will limit the calculated amount of the deduction or benefit. |
| Taxes are not calculating correctly. | If taxes are being deducted from the paycheck, but the amount being
deducted is incorrect, click here for
information on how taxes are calculated. If the taxes are not being deducted from the paychecks, click here for information on deductions and benefits not displaying on paychecks. |